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Enroll on this Cisco UCCE Admin course to get hands-on experience. Cisco Unified Contact Centre Enterprise delivers intelligent contact routing (via ICM), call treatment, UCCE Product Training and Deployment Subjects. Cisco Contact Center Training Courses. Authorized Cisco Training Partner UCCE-A – Cisco Unified Contact Center Enterprise Administration v Learn the.

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You have to slow it down if it gets a bit overwhelming and jot down what all the acronyms mean when you learn a trwining one.

New user accounts are moderated. Want to add to the discussion? Supporting CCE Lesson 1: Keep on top of traaining increases as you get better.

For example, I’m sure you have an admin script that checks for Holidays that will flag ICM and tell it that today is a holiday, follow the logic in the script to tell callers our office is closed however you decide to program it. Use of this site constitutes acceptance of our User Agreement and Privacy Policy. I have been playing with it for about three weeks now. Welcome to Reddit, the front page of the internet. Using Domain Manager Lesson 3: It enables the effective management of inbound and outbound voice, email, web chat, and customer interactions.

If you don’t have a call type, make one. DUCCE is intended for those installing the solution, or who may be responsible for Level 3 support of the solution. You can find a lot out about a call simply be querying the database always the awdb. Submit a new text post. An admin script acts as a flag. I feel I am pretty lucky.

Almost every node in a routing script contains success and failure paths which can be used to pin-point where a problem might be occurring.

If they’re trzining this to promote from within and mean to compensate you accordingly that’s awesome. Central Controller Installation Lesson 5: Also, it’s important to know that, for instance, purge jobs are running.


Students will learn enough about CCE scripting in this course to ensure system functionality only, not become scripting experts. No posting or discussion of brain dumps.

What is your role with this system? This of course is not robust, but it’s a starting point. Trainingg SLI, you get a range of learning opportunities, from instructor-led hands-on training, to self-directed, customizable learning paths based on your environment, your needs, and trainin level of experience. You don’t have to know CVP to look at logs, but cisfo the log files can be confusing This will help gather information on the status of the Router.

The dumplog will give you a bunch of mumbo jumbo, but if you know what you’re looking for or there’s a blatant error, you’ll find it here. I cannot begin to tell you how awesome it is that Cisco has a database schema doc and even tells you about related tables so that you’re not guessing what tables you can join.

Cisco UCCE Training – Deployment & Administration with CVP

If you ever have to call TAC, they will want something pertaining to the dumplog. I’ll post trainingg kinds of newbie UCCE questions! The purple book you’re reading by Rue Green is fine and dandy, but the book you should be reading is Cisco Unified Contact Center Enterprise by Gary Ford – another purple book. Submit a new link.

Just don’t let them do this as a way to get high end services for a mid-range salary.

The “Reddit Cisco Ring”, its associates, subreddits, and creator “mechman” are not endorsed, sponsored, trainong officially associated with Cisco Systems Inc. Get familiar with all the nodes, what they do, and what their purpose is. Chapter 11 is the most important chapter in the book as it details all the processes that make up the architecture of ICM.


Cisco UCCE Video Training – Administration & Troubleshooting

Log in or sign up in seconds. Cisco Unified Contact Center technologies provide powerful, agent-based services that result in reduced business costs and improved customer response by providing tdaining and distributed automatic call distributor ACDinteractive voice response IVRcomputer telephony integration CTIand agent and desktop services.

I’m a UCCE deployment engineer. If you know how to put together SQL queries, and queries that involve joins, unions, and others We provide the tools and options, and you decide what you need, when you need it, and how you want to learn it!

If money is any motivation for you Here’s a doc from the Support Forums to give you an example: Classroom Live Classroom Live Receive face-to-face instruction at one of our training center locations. The knowledge and skills that a learner should have before attending this course are as follows:.

Cisco UCCE Training – Deployment & Administration with CVP 11.6

Some of the stuff you’re talking about I haven’t heard before so I’m definitely going to be bugging my coworkers tomorrow! It’s a good starting to point that leads up to Someone correct me if I’m wrong, but I believe that Shoregroup has people that are blue badge Cisco contractors and are essentially TAC engineers. If you have any UCCE questions, please post them!

Smartnet is a must-have.

Even if I’m not able to help the OP, others might and you can learn by just sitting back and watching how the community helps OP with his problem, which in turn can help you.